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FAQ:


  • Answer: Check to see if a toilet is leaking. First, check the water level to ensure that water is not overflowing the tank into the overflow pipe. If water is running into the overflow, adjust the fill valve to stop the flow to the water level mark stamped on the side of the tank.
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    Question: Why do I get scalded in the shower when someone flushes the toilet?
  • Answer: Typically, this is caused by one of two things: old pipes or faulty pipe design. When there is more demand for cold water, you lose regulation of the temperature and pressure. Plumbing codes today require a pressure balancing valves for the shower.
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    Question: Why do we have such low water pressure?
  • Answer: There are many possibilities for this. The most common reason is, old galvanized pipes can produce large amounts of rust build-up inside them. The best fix for this is to have your galvanized pipes replaced with copper or pex piping. If you don't have galvanized pipes there may be a restriction somewhere along the line.
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    Question: Why are my outside pipes freezing and breaking?
  • Answer: Just shutting off the water to these pipes is not enough. You must also drain all the water out of them. You should always disconnect your garden hose, to allow all water to drain from the pipes.
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    Question: I keep getting a foul smell from one of my bathrooms or kitchen, where is it coming from?
  • Answer: All plumbing systems are designed to prevent these foul odors from entering the house by means of a p-trap which is attached to each fixture. The trap contains water to keep out foul odors; if the water seal evaporates, the odors then enter the house. Running water in each of the sinks, showers, and floor drains should take care of the problem.
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    Question: There is water leaking from my water heater. What’s the cause?
  • Answer: The pressure relief valve could be leaking. Try operating or using the valve to see if it will stop.  A gasket around the heating element may need to be replaced, or the tank could be rusted out, which requires a new hot water heater.
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    Question: I just refinished my basement and I want to make sure that it doesn’t flood. What should I do?
  • Answer: You can buy a sump pump that has a battery back up. There are also high-water alarms.
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    Question: Why do I keep hearing my water heater make a loud rumbling sound?
  • Answer: If your water heater is making rumbling sounds, it's an indication that sediment is built up on the bottom of the water heater. You are hearing the water that is trapped in the sediment and is boiling. Sediment will not allow the heat to transfer up to the water in the tank. Most newer water heaters have a new feature that prohibits the buildup of sediment in the tank. If your water heater is an older model, it may be cost effective to replace the water heater if the buildup is severe.
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